Refund Policy

Refund policy

Refund Policy:

All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price, within a reasonable period of time as defined by the Act. Any disputes between the Customer and wonder room will be arbitrated by the New Zealand courts.
Under the New Zealand Consumer Guarantees Act, A reasonable time to make a claim is the time in which you would normally expect the fault to become noticeable. Due to the nature of Wonder Room’s products we feel a consumer should quickly notice a fault with their order, so we deem 48 hours after receiving goods to be a reasonable timeframe. Some products may not be so easily assesed i.e. an electronic item failing, so due to this fact please advise us of faults at any time and we can assess the situation.

If Your Purchase Arrives Damaged Or Faulty:

If this happens please email us via our Contact Us page to let us know of the fault on the product within 48 hours of receiving it, ideally attaching a picture of any damage. If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as (courier) will need to inspect it. Before signing for the delivery, please check for damage whilst in the presence of the postal or courier worker as insurance claims are voided after signing for the goods. We will organize the return of the product for inspection and will endeavour to send you a replacement as soon as possible, free of charge. If the product is out of stock, we will offer a credit note or a full refund including postage costs.

If You Receive The Wrong Product:

If this happens please email us via our Contact Us page and accept our apologies. We will organise a replacement as soon as possible and pay for the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If You Change Your Mind, Have Ordered The Wrong Size Or Colour:

Please email us within 14 days via our Contact Us page with your reason for return prior to sending your product back so we can organise an exchange or refund. Provided that the product has been returned in unused, saleable condition with its original packaging, we will offer an exchange, credit note or refund. We will not offer a refund on sale goods only a credit or exchange will be offered. Please note that the cost of returning the product and dispatching a replacement will be paid for by the customer.
Please note that items brought in-store differ from online and refunds will not be given for change of mind, only a store credit or exchange.